New Apple TV with new Spectrum account recording issues

• This is a user-to-user forum, this is not Official Apple Support.
• Your issue doesn’t seems to be about the device or how to operate it. It seems to be about the Spectrum TV app, and how it interacts with Spectrum TV services.
• Unless I’ve missed the secret memo, Apple Support isn’t doing tech support or troubleshooting for Spectrum services or Spectrum apps. That would be up to Spectrum themselves, as it is their services and their app. It seems odd that their Support would refer you elsewhere.

The Apple TV box is not a recording device. Spectrum recordings are made in the cloud (Spectrum’s cloud storage, not Apple’s iCloud). If the Spectrum app does things differently than you intended, then only the devs at Spectrum can fix that.

@Urquhart1244, you totally missed the secret memo. Apple Support said they were only sending it to people who like to help others and be friendly. That's why I got the memo. And that's why @Kate83196 received it too. Helpful and friendly. Or even the other way around... friendly and helpful. See? It's easy!

@Kate83196, I am experiencing the same issue that you experienced. Everything I've read online so far suggests that Apple and Spectrum point the finger at each other. But I'm glad to hear that Apple tech support was able to help you out in the end. I plan to try deleting the app and reinstalling as they suggested to you. If it works, I'll send you a secret memo! Thanks!!