You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

herbert22 Author

Level 1

4 points

how can i get the lock off my phone

the previous owners apple id password is required how do i get passed that

iPhone 7 Plus, iOS 13

Posted on Aug 8, 2020 7:51 PM

Top-ranking reply

Axel Foley

Level 10

150,126 points

Posted on Aug 8, 2020 7:54 PM

You cannot get past it. You will need to get a hold of that previous owner to remove the activation lock. If you are unable to then that iPhone will be of no use to you. If you just bought the iPhone then return it and get your money back if you can.

Axel F.

View in context

how can i get the lock off my phone

Similar questions