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Music stops playing when phone locks!

I know there is another thread for this but it wouldn’t let me post a reply. If I am playing music from my phone, as soon as the phone goes to lock after around 5 minutes the music shuts off! I have updated software, turned the phone off and on but still the problem!! It is infuriating! Apple please fix this bug!

iPhone 7, iOS 13

Posted on Jun 27, 2020 12:09 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2020 7:24 PM

Good afternoon azjules,


Welcome to the Apple Support Communities! We understand that if you lock the screen on your iPhone music will stop playing. We know it's important to be able to listen to music with a locked screen; we'd like to help. If this is affecting the Music app, take a look at these steps first:



If the behavior continues, we'd also suggest removing and redownloading the Music app to your device. Please keep in mind that this will remove any content you've downloaded and will need to be downloaded again:


"Delete a built-in app from your device

    1. On your iOS or iPadOS device, touch and hold the app.
    2. Tap Rearrange Apps.
    3. Tap  in the upper-left corner to delete the app.
    4. Tap Delete. Then on an iPhone X or later, tap Done. Or on an iPhone 8 or earlier, press the Home button.

If you have an Apple Watch, deleting an app from your iPhone also deletes that app from your Apple Watch.


Restore a built-in app that you deleted

    1. On your iOS or iPadOS device, go to the App Store.
    2. Search for the app. Make sure that you use the exact name of the app. Find the correct name of built-in apps.
    3. Tap  to restore the app.
    4. Wait for the app to restore, then open it from your Home screen.

If you have an Apple Watch, restoring an app to your iPhone also restores that app to your Apple Watch."


Delete built-in Apple apps on your iOS 12, iOS 13, or iPadOS device or Apple Watch


If the behavior doesn't occur with the Music app, but other apps are affected, please let us know which apps you have trouble with.



Take care.



1 reply
Question marked as Top-ranking reply

Jul 1, 2020 7:24 PM in response to azjules

Good afternoon azjules,


Welcome to the Apple Support Communities! We understand that if you lock the screen on your iPhone music will stop playing. We know it's important to be able to listen to music with a locked screen; we'd like to help. If this is affecting the Music app, take a look at these steps first:



If the behavior continues, we'd also suggest removing and redownloading the Music app to your device. Please keep in mind that this will remove any content you've downloaded and will need to be downloaded again:


"Delete a built-in app from your device

    1. On your iOS or iPadOS device, touch and hold the app.
    2. Tap Rearrange Apps.
    3. Tap  in the upper-left corner to delete the app.
    4. Tap Delete. Then on an iPhone X or later, tap Done. Or on an iPhone 8 or earlier, press the Home button.

If you have an Apple Watch, deleting an app from your iPhone also deletes that app from your Apple Watch.


Restore a built-in app that you deleted

    1. On your iOS or iPadOS device, go to the App Store.
    2. Search for the app. Make sure that you use the exact name of the app. Find the correct name of built-in apps.
    3. Tap  to restore the app.
    4. Wait for the app to restore, then open it from your Home screen.

If you have an Apple Watch, restoring an app to your iPhone also restores that app to your Apple Watch."


Delete built-in Apple apps on your iOS 12, iOS 13, or iPadOS device or Apple Watch


If the behavior doesn't occur with the Music app, but other apps are affected, please let us know which apps you have trouble with.



Take care.



Music stops playing when phone locks!

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