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Received message that someone using my apple ID made a purchase from the App store

Should I be concerned that I received an email from Apple ID stating that someone using my apple ID made a purchase from the App store? They attached a document showing the receipt of the purchased app, which I DID NOT purchase. The credit card number used to purchase it is not mine, though.

In this day and age, I do not even know if this is a legit email or a phishing scam.

Please advise and how would I change my apple ID anyways, if I had to?

Posted on Jun 4, 2020 1:43 PM

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Jun 4, 2020 1:46 PM in response to Happyhappyhappyhappy

See your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088to see if the charge was made by Apple.

 

If you think you are owed a refund, see Request a refund for apps or content that you bought from Apple

https://suphttps://support.apple.com/en-andHow long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

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But, I am concerned that you may have been scammed. Apple does not make many billing errors.

 

Did you possibly provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.

 

If you gave you Apple ID password to a scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

To be proactive, learn about phishing, scams, and Apple practices, etc., see:

 

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

This scam related information from Apple including reporting scams to Apple see Avoid phishing

emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

How to identify scams related to purported apple notifications—per Eric Root.

 

“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”

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Jun 4, 2020 2:22 PM in response to Happyhappyhappyhappy

You are very welcome, but from my post: "Apple will always address you by your name or the name they have on file for you, not Dear Customer." So it does not look legit to me. Did you find the purchase in your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088?

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Jun 4, 2020 2:17 PM in response to donv_the_ghost

The email sender is : Apple ID . I am addressed in the letter as: "Dear Customer" and ends with "Regards, Apple Support"

There is an attachment of the receipt from the app store showing the purchase with an ID order number and document number.

Everything really "looks" legit!

Thank you for your reply!

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Received message that someone using my apple ID made a purchase from the App store

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