Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my son decided to reset a passcode to get on his phone and does not remember it. it now says iphone disabled connect to itunes, how can i fix this

my son decided to reset a passcode to get on his phone and does not remember it. it now says iphone disabled connect to itunes, how can i fix this

iPhone 6 Plus

Posted on Jun 3, 2020 9:50 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 3, 2020 9:52 AM

See the instructions in If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

3 replies

Jun 3, 2020 6:29 PM in response to rparmelee8

No. If you are certain that the phone is off before you connect it to the computer and you then hold the Home button while connecting it to the computer, it should display that screen fairly quickly.


If you are sure that you have done it correctly then another method to try is the following: https://www.imore.com/how-to-iphone-ipad-dfu-mode#ipad

my son decided to reset a passcode to get on his phone and does not remember it. it now says iphone disabled connect to itunes, how can i fix this

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.