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Level 1

4 points

iPad Pro 11

The apple sign shows up on screen and it will not go off? What do we do?

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Jun 2, 2020 1:42 PM

Top-ranking reply

Community+ 2024

Level 10

289,780 points

Posted on Jun 2, 2020 2:01 PM

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If your iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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