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Level 1

4 points

how to backup if my device is broken

my iphone 7 shut down and isn't charging at all. i can't get it to turn on. how can i transfer all my data to my new iphone 11? is it possible without the phone being on?

iPhone 7, iOS 13

Posted on May 25, 2020 11:52 AM

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Top-ranking reply

Lyssa

Level 8

41,387 points

Posted on May 25, 2020 11:58 AM

You cannot backup a device that won't power up.

Did you have iCloud backup enabled?

~Lyssa

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how to backup if my device is broken

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