You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

k_elithabeth Author

Level 1

4 points

Troubles with password

I don't remember my iPhone 5s password, and I can't reset it using iTunes. What to do? my iPhone is disabled and asks to connect to iTunes

iPhone 5s, iOS 11

Posted on May 20, 2020 9:52 AM

Top-ranking reply

javaliga

Level 10

119,975 points

Posted on May 20, 2020 10:05 AM

FYI, there is an iPhone passcode and an Apple ID password. I assume you mean passcode. If so, these are your only options:

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

If you still have problems, see the "Still need help?" section in the above link.

View in context

Troubles with password

Similar questions