why was my order canceled

This is a user-to-user technical support site operated by Apple. No one here knows anything about your order. If you are in the US call 1-800-MYAPPLE with your order number and ask them.

still have that problem?

When you contacted apple support, what did they tell you?

i'm in iraq and i can't contact apple because i don't have their email and the cost of call to their number is too expensive!

please help :(