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jasmineserna Author

Level 1

5 points

Iphone not wokring

My iPhone is frozen on the lock screen and it won't let me turn it off or force reset. What can I do?

iPhone XS Max, iOS 13

Posted on May 3, 2020 1:10 PM

Top-ranking reply

Tesserax

Level 10

153,754 points

Posted on May 3, 2020 1:19 PM

If you connect your iPhone to a computer running iTunes (or Finder in macOS Catalina) does it appear in either of those apps?

See if any of the following articles can help:

If your iPhone, iPad, or iPod Touch won't turn on or is frozen - Apple Support
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
The iPhone Doesn't Turn Off - Chron

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Iphone not wokring

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