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iTunes account

My account has been disabled since I’ve changed my card, so I can’t link my new card number nor buy/update any of my apps. My Itunes music is disabled now too

iPhone 8, iOS 13

Posted on Apr 27, 2020 10:04 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 28, 2020 3:25 AM

See these possibilities:

 

See If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856"There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Use the Apple recommended support link above first.

 

And, if necessary, go here is how to contact iTunes worldwide support via text or

chat using this link https://support.apple.com/choose-country-region/itunes After

choosing your country, see the heading Tell us how we can help.

__________

 

See this document If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.

 

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.”

__________


See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005


See Change, add, or remove Apple ID payment methods https://support.apple.com/en-us/HT201266Need more help? Contact Apple support for help here: Get started

2 replies
Question marked as Top-ranking reply

Apr 28, 2020 3:25 AM in response to RileyOliv

See these possibilities:

 

See If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856"There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Use the Apple recommended support link above first.

 

And, if necessary, go here is how to contact iTunes worldwide support via text or

chat using this link https://support.apple.com/choose-country-region/itunes After

choosing your country, see the heading Tell us how we can help.

__________

 

See this document If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.

 

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.”

__________


See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005


See Change, add, or remove Apple ID payment methods https://support.apple.com/en-us/HT201266Need more help? Contact Apple support for help here: Get started

iTunes account

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