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Katie_1435 Author

Level 1

4 points

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Please help my iPhone XS is disabled and says connect to iTunes and I don’t have a laptop to fix it plz help

iPhone XR, iOS 13

Posted on Apr 24, 2020 11:31 AM

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Top-ranking reply

Level 10

103,383 points

Posted on Apr 24, 2020 12:08 PM

Hello,

Unfortunately you must now fully restore your iPhone to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Top-ranking reply

Level 10

103,383 points

Apr 24, 2020 12:08 PM in response to Katie_1435

Hello,

Unfortunately you must now fully restore your iPhone to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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