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fang240 Author

Level 1

4 points

Forgotten Passcode

I forgot my passcode on the lock screen. I already used my MacBook Air and connected my iPad to iTunes to restore it. But it said “ the iPad could not be restored because the firmware file is incompatible.

iPad, iOS 13

Posted on Apr 5, 2020 6:24 PM

Top-ranking reply

lobsterghost1

Level 10

150,024 points

Posted on Apr 5, 2020 6:32 PM

Make sure you have iTunes updated to the most current version, then follow the directions in this link exactly --> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Forgotten Passcode

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