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Iphone Frozen & Itunes will not open without a cue from frozen iPhone

Hi! I'm unable to restart/restore my iPhone with iTunes because iTunes will not recognize my phone until I "To allow access, please respond on your iPhone"...which I cannot do, because it is frozen, so I cannot open iTunes to restore my phone. How do I get around this? Thank you!

iPhone XS, iOS 13

Posted on Apr 4, 2020 10:55 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2020 12:08 AM

Hi RESTOREPHONE,


If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

1 reply

Iphone Frozen & Itunes will not open without a cue from frozen iPhone

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