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Level 1

4 points

i canceled a subscription and deleted an app but its still charging my account for it

how do i get a canceled subscription to stop charging my account? i deleted the app as well its makes 0 sense to me

iPhone 8 Plus, iOS 13

Posted on Feb 19, 2020 3:46 PM

Top-ranking reply

Community+ 2024

Level 10

126,193 points

Posted on Feb 19, 2020 3:50 PM

We’re not Apple folks.

We can’t see your accounts, your payments, nor which apps you have or have not purchased. Or deleted.

If you’ve gone through and cleared the subscription here:

Then you will want to call Apple iTunes Support.

...then choose Get Support, and select appropriately. Billing, most likely.

(Deleting an app doesn’t clear an associated subscription.)

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