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keynote video out scrambled

I have a 2013 MacBook Air. For the past year, for the first 30 minutes of being connected by thunderbolt-to-hdmi (or VGA) cord into a video projector onto a screen, the image on the screen from a Keynote slide in play mode, after being on the same slide for 30 seconds, converts on the projected screen to be digitized (images and words not remotely discernable—it’s not just the slide blurred, it’s just lots of pixilation). My MacBook Air screen looks perfect while this is happening; it’s just that the projected image is pixilated/digitized/scrambled. If I hit escape and then play the slide again, the normal image/slide appears on the projected screen again. If I advance to another slide (or play an automatically progressing file), there is no problem. It’s just staying on one slide for over 30 seconds that does this. If I’m not in play mode, my desktop/screen image is projected perfectly forever. It’s just when I’m in play/display mode and sticking on one slide too long that results in this. Also, it seems that after I’ve been all hooked up for 30 minutes, it no longer has the problem. Any thoughts? Thanks, in advance!

MacBook Air 11", macOS 10.15

Posted on Jan 17, 2020 7:53 AM

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Question marked as Top-ranking reply

Posted on Jan 20, 2020 9:00 AM

Welcome, atobteam1!


Thank you for using Apple Support Communities! From your post, it sounds like your images and slides appear blurry or distorted when using a projector with your MacBook Air.


Have you tried using another cable between your Mac and projector?

Does this happen with all projects in Keynote, or this specific one?


Check out the following support article, which provides some troubleshooting steps to try when you see blurry images while connected to external displays:


Get help with video issues on external displays connected to your Mac - Apple Support


Feel free to post with an update or additional questions.


Cheers!

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2 replies
Question marked as Top-ranking reply

Jan 20, 2020 9:00 AM in response to atobteam1

Welcome, atobteam1!


Thank you for using Apple Support Communities! From your post, it sounds like your images and slides appear blurry or distorted when using a projector with your MacBook Air.


Have you tried using another cable between your Mac and projector?

Does this happen with all projects in Keynote, or this specific one?


Check out the following support article, which provides some troubleshooting steps to try when you see blurry images while connected to external displays:


Get help with video issues on external displays connected to your Mac - Apple Support


Feel free to post with an update or additional questions.


Cheers!

keynote video out scrambled

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