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MacBook Pro (15-inch, 2018) won't turn on

I have a 15" MacBook Pro from 2018 with a touch bar. I can't turn it on, when I press the power button nothing happens. If I plug in the charger I can't hear the standard charging sound. I tried multiple chargers and also using multiple port in the computer.


Do you have any idea what can I try?

Posted on Dec 12, 2019 10:59 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 13, 2019 5:53 AM

Ok, the "boop", gotcha.


see this article

https://support.apple.com/en-us/HT204267


if you did the above and disconnected everything it sounds like something serious. my suggestion would be call the nearest Apple Store and make an appointment so you're not waiting in line. You can check repair eligibility here.

https://checkcoverage.apple.com


4 replies
Question marked as Top-ranking reply

Dec 13, 2019 5:53 AM in response to Lotsie

Ok, the "boop", gotcha.


see this article

https://support.apple.com/en-us/HT204267


if you did the above and disconnected everything it sounds like something serious. my suggestion would be call the nearest Apple Store and make an appointment so you're not waiting in line. You can check repair eligibility here.

https://checkcoverage.apple.com


Dec 12, 2019 11:05 AM in response to Lotsie


The only charger you should be using is the Apple 87W Type C charger with the OEM USBC cable.


shut down and disconnect all external devices

reset the smc

https://support.apple.com/en-us/HT201295

repeat 3x


reset the nvram

https://support.apple.com/en-us/HT204063

repeat 3x


boot into safe mode

https://support.apple.com/en-us/HT201262

reboot normally


The 15" 2018 TB Macbook Pro does not emit a "charging sound". If your macbook is making a sound as it charges you need to contact Apple and have the device checked by an Apple Authorized service center.



MacBook Pro (15-inch, 2018) won't turn on

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