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I’ve changed my Apple ID and now when I try to download an app, it sends me in circles to enter the I’d and password, and review ... how can we get our first app off the App Store with a new ID?

Can anyone tell my why I cannot download an app from the App Store using my new Apple ID?

iPhone XS Max, iOS 13

Posted on Dec 9, 2019 9:58 PM

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Question marked as Top-ranking reply

Posted on Dec 10, 2019 8:45 AM

Is it asking you to review your payment information? Can you do that?


Apple ID payment information - change


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Support


iTunes Support – world wide

1 reply
Question marked as Top-ranking reply

Dec 10, 2019 8:45 AM in response to Hethen269

Is it asking you to review your payment information? Can you do that?


Apple ID payment information - change


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Support


iTunes Support – world wide

I’ve changed my Apple ID and now when I try to download an app, it sends me in circles to enter the I’d and password, and review ... how can we get our first app off the App Store with a new ID?

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