account locked
Why is my account locked and why are you asking for my social security number?
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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Why is my account locked and why are you asking for my social security number?
If you've received an email it won't be from Apple, it will be a phishing email (Apple doesn't send emails about accounts being locked, and obviously they wouldn't need to ask you for your SSN ; Apple/iTunes also knows your name so wouldn't address as email as 'dear customer', 'hello' etc.) - you could forward it to Apple : reportphishing@apple.com , and then delete it.
Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support
If you've received an email it won't be from Apple, it will be a phishing email (Apple doesn't send emails about accounts being locked, and obviously they wouldn't need to ask you for your SSN ; Apple/iTunes also knows your name so wouldn't address as email as 'dear customer', 'hello' etc.) - you could forward it to Apple : reportphishing@apple.com , and then delete it.
Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support
This is primarily a user-to-user support forum; other Apple users like yourself. The following may help: If your Apple ID is locked or disabled - Apple Support
account locked