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iphone is disabled

my iphone message me: iphone is disabled and connect to itune

i have my phone passcode and my iclould id and password

i connect my iphone to windows pc and itunes.

itunes update my iphone.

but cant restore my iphone.

what i can do?

i dont want lose my data.

i want keep data and my photo .

thanks

iPhone 6s, iOS 12

Posted on May 29, 2019 11:34 PM

Reply
Question marked as Top-ranking reply

Posted on May 30, 2019 12:10 AM

Why can't you reset the phone : If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support ?


If the phone is disabled you will have to reset it back to factory defaults, and you can then restore to your last backup.

1 reply

iphone is disabled

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